Damaged or Defective Items

Refusing Delivery of Damaged Items.
If you receive your package open or damaged, refuse delivery of the merchandise then contact our Customer Care Department right away at (800) 921-1181 to report the problem.

Post Delivery Damage Discovery.
If you realize you received a damaged or defective product after accepting delivery, contact us immediately at (800) 921-1181 or customercare@hangersdirect.com for instructions on returning the damaged/defective item. We will send you a replacement immediately after receiving the damaged or defective product within 15 days of receipt of your order. We will not charge you any additional shipping or handling fees for replacement shipments. For complete instructions on returns, see our returns policy page for full instructions.